At Exoticnatures, we are committed to providing you with the best shopping experience and ensuring your satisfaction with our products. To assist you in understanding our returns policy, we've outlined the key points below:
Cancel Order:
You can cancel your order for any cosmetics or other goods you've purchased from us online without needing to provide a specific reason. The cooling-off period typically extends for 14 days, starting from the day after you receive your order.
Refund and Return Conditions:
During the cooling-off period, you have the right to return any cosmetics you've purchased from us for a full refund. We are committed to processing your refund within 14 days of receiving the returned items. You may be responsible for the return postage costs unless we have agreed to cover them in specific cases.
Condition of Returned Cosmetics:
To facilitate a smooth return process, we kindly request that you return cosmetics in their original condition, which includes keeping them unused and unopened. Maintaining any seals and in its original packaging.
Exceptions:
Certain exceptions apply to the right to cancel, primarily related to personalized or perishable items. Additionally, health and safety regulations may prevent the return of specific cosmetics that have been opened or used due to hygiene concerns.
Faulty Cosmetics:
If you receive a cosmetic product that is faulty or does not meet your expectations regarding quality, contact us as we are committed to providing you with options for a refund, replacement, or repair, depending on the circumstances.
Retailer Policies:
Please be aware that individual retailers may have their unique return policies that go beyond the minimum legal requirements. To ensure you have the most accurate information, we encourage you to review our specific return policy, which you can find on our website or contact our customer service team for assistance.
Your satisfaction is our top priority, and we are here to assist you throughout the returns process. If you have any questions or need further clarification regarding our returns policy, please do not hesitate to reach out to our dedicated customer service team.
Thank you for choosing Exoticnatures. We appreciate your trust and look forward to serving you again in the future.